Privacy Policy

Luna Ticketing operates the site to provide services including ticketing e- commerce, social media, news distribution, technology platform, travel booking services, etc.

Luna Ticketing is committed to protecting users’ privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.

Types of private information collected

To best serve your needs, we collect the following types of information when you visit

Personal Information

We collect the following personal information from our users:

  • Name
  • Mailing address
  • Phone number
  • Email address
  • Birthdate
  • Sex
  • Age
  • Payment/Billing Information
  • Billing address

If you do not want to provide this information we may not be able to provide service.

Automatically collected data

We automatically collect usage data on how our users visit, such as your IP address, location, browser, browser language, operating system, and device identifiers.

Policy on collecting sensitive personal information

Luna Ticketing does not gather any of your sensitive personal information, such as your social security number, driver’s license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.

How the information collected is used

We only use your personal information to help you utilize everything Luna Ticketing has to offer. This includes:

  • Creating and maintaining an account with us
  • Completing your transactions
  • Delivering your purchases
  • Fulfilling customer service requests
  • Contacting you regarding updates to our company policies
  • Making all of Luna Ticketing’s services available to you in a convenient manner
  • Evaluating analytics to see how our customers engage with

Length of time personal information is stored

We only store your personal information for the period of time necessary for usage. For example, we’ll keep your email address and name on file as long as you have an account with us. In addition, we may need to keep your billing information on file for an extended period of time to maintain our internal transaction records.

Who the information is shared with

We do not rent or sell any of your personal information without your explicit consent. However, in order to perform our duties to you, we may share your information with third parties, but only those affiliates that Luna Ticketing has fully vetted and created a partnership with.

Some of these affiliates include:

  • Integration Partners – Luna Ticketing employs 3rd parties to perform some functions such as cloud storage, analytic tools, administration and support tools, emailing, CRM, payment processing, messaging, and collaboration. These affiliates are only provided with the necessary information that would enable them to provide their service.
  • Event Organizers – As a ticketing provider, we sell tickets on behalf of the Event Organizer. Therefore, we need to share your personal information with the Event Organizer so they can provide you with event information like venue, ticket validation, or sales control. Luna Ticketing is not liable for any actions of these parties. If you have concerns or complaints about the use of your personal information by such a party, you must contact that party directly.

The only reason we will ever share your information with affiliates is for the following purposes:

  • Infrastructure monitoring
  • Analytics
  • Displaying content from external platforms
  • Processing transactions
  • Protecting company from fraud
  • Fulfilling and delivering orders
  • Measuring marketing and advertising performance
  • Providing excellent customer service
  • Issuing email and text message communications

Information Security

We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.

Ability to decline to provide personal information

You can, of course, decline to disclosure your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Luna Ticketing and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.


Luna Ticketing is not intended to be used by anyone under the age of 13. By using any Luna Ticketing’s services, you are verifying that you are above the age of 13. 

Additional Questions

If you have questions regarding this privacy policy, feel free to contact us by submitting a Customer Service Support Ticket on the Luna Ticketing Support tab. A Luna Ticketing representative will respond to your privacy policy questions as soon as possible.

Policy Update

This privacy policy was last updated on (November 8th, 2023). If we adjust the privacy policy, we will email all account holders of this change and post the most recent update date here. Once posted, the new privacy policy shall be effective immediately.

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